Shipping policy

Shipping Policy

We ship globally.

Shipping times:

• Standard delivery worldwide: 5–8 business days
• Orders ship Mon–Fri
• Processing time may vary during high-volume periods

Shipping cost:

• Standard shipping: £4.99
• Free shipping: Occasionally available during promotional sales (details emailed to subscribers)

Who we ship to:

• We ship to most countries worldwide
• Delivery times vary by destination

Tracking:

• You'll receive a tracking number via email once your order ships
• Track your package through the carrier's website

International shipping:

• Import duties, taxes, and customs fees may apply depending on your country
• You are responsible for any additional charges
• Delivery times may be longer for international orders

Lost or damaged in transit:

• Contact us at support@skinslab.com within 48 hours of delivery with photos
• We'll investigate with the carrier and resend your order or issue a refund